Terms of Service

1.1 You must be at least 18 years old and capable of entering a binding contract under applicable law. If you are not old enough to sign a legal contract, a legal guardian must accept these Terms and read the Privacy Policy on your behalf.

1.2 You must use the Service only for yourself (or as a parent/guardian managing an account solely for a consenting adult who meets eligibility — we do not offer child accounts).

1.3 You represent that information you provide is accurate and that you will keep it updated.

2.1 You may register using supported sign-in methods (e.g., Google). You are responsible for activity under your account.

2.2 Keep credentials and device access secure. Notify us promptly of unauthorized use at support.kelmittr@satkham.com.

2.3 We may refuse, suspend, or terminate accounts that violate these Terms, create risk, or appear fraudulent.

Subject to your plan, KelMittr may include:

• Menstrual cycle and wellness diary logging.
• Prediction of periodic cycles.
• Symptom, medication/supplement, meal, hydration, and activity-style logging.
• Voice-assisted logging (with consent) and AI-assisted matching / chat.
• Insights, predictions, and summaries (approximate).
• Optional generation of clinician-visit style PDFs or packs from your logged data for you to share with a clinician.
• Glance your pulse, breathing rhythm, HRV, and blood pressure via smartphone camera photoplethysmography (rPPG); these are estimates and not clinical readings.
• Subscriptions for premium features.
• Reminder System.
• Integration with health platforms (e.g., Google Health Connect) for activity tracking.
• Guided calm breathing exercises.

To use our services, create an account in the App by providing basic details. We may modify, suspend, or discontinue features with reasonable notice where practicable. We are not obligated to provide any particular feature indefinitely.

4.1 No clinician–patient relationship is created by your use of KelMittr, AI chat, voice features, or visit PDFs. Our company and team are not qualified to provide medical advice or diagnoses. Always consult a healthcare professional for medical concerns.

4.2 PDF reports are user-directed summaries of self-reported data and algorithmic outputs. They are not certified medical records, diagnostic reports, or substitutes for clinical examination, labs, or imaging.

4.3 PCOS / women’s health content is educational and supportive only. KelMittr does not diagnose PCOS, endometriosis, PMDD, anaemia, thyroid disease, or any other medical condition.

4.4 Camera-Based Vitals Disclaimer (rPPG): Measurements obtained using device cameras (pulse, breathing rhythm, HRV, blood pressure estimates) rely on optical sensors and software algorithms. They are prone to environmental variations (lighting, movement, skin tones) and are strictly non-diagnostic. Never use camera-based readings to adjust medication or evaluate cardiovascular conditions.

4.5 You remain solely responsible for decisions about your health, medications, fertility, pregnancy, and diet.

4.6 Not for Contraception: The Service, including cycle tracking, ovulation estimates, and fertile window predictions, is provided for informational purposes only and is NOT a certified form of contraception or birth control. You must not rely on the Service to prevent or plan pregnancy without professional medical guidance.

4.7 Emergency Warning: KelMittr is NOT designed for medical emergencies, severe pain, abnormal heavy bleeding, or acute mental health crises. If you believe you are experiencing a medical emergency, please visit the nearest hospital or contact your local emergency services immediately. Never delay seeking medical advice because of information provided by the Service.

5.1 Responses may be generated wholly or partly by artificial intelligence systems, not by a human clinician reviewing your case in real time.

5.2 AI outputs may hallucinate, mis-hear speech, mis-identify foods, mis-attribute quantities, or miss clinical red flags.

5.3 You agree to use AI features as assistive tools only and to independently verify critical health information.

5.4 We may use safety filters and crisis-routing messages for certain phrases; these are automated, imperfect, and do not replace emergency medical or mental health care.

5.5 Data Processing for AI Features: Inputs submitted to AI tools are processed strictly to generate outputs and improve system performance in compliance with our Privacy Policy and applicable data protection regulations.

6.1 User Content means data, text, audio, images, and other materials you submit.

6.2 You retain ownership of your User Content to the extent permitted by law.

6.3 You grant KelMittr a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and create derivative technical outputs (e.g., transcripts, matches, PDFs) solely to operate, secure, and improve the Service as described in the Privacy Policy.

6.4 You represent that you have rights to submit User Content and that it does not violate law or third-party rights.

6.5 Do not upload illegal content, others’ intimate data without authority, malware, or content intended to abuse the Service.

You agree not to:

• Use the Service for unlawful purposes or to harm others.
• Reverse engineer, scrape, or overload the Service except as allowed by mandatory law.
• Bypass entitlements, rate limits, or security controls.
• Impersonate others or misrepresent affiliation.
• Use the Service to provide clinical care to third parties as if you were a licensed clinician through KelMittr.
• Probe or attack infrastructure.
• Use automated bots except approved accessibility tools.
• Use any malware or software created to hack, break, or disable our app, website, or our Users’ computers.
• Misuse AI features to generate abusive, exploitative, or disallowed content.

We may investigate and take action including suspension, deletion, and cooperation with law enforcement where required. To report any misuse or policy violations in the app, please reach out to us at support.kelmittr@satkham.com.

8.1 Plans: KelMittr may offer free tiers and subscriptions. Features and prices are shown in-app or in the store listing before purchase.

8.2 App Store Billing (Google Play / Apple App Store):

• Payment is charged by the store platform (Google Play or Apple App Store) to your store account upon confirmation of purchase.
• Subscriptions auto-renew unless you cancel in your store account settings at least 24 hours before the end of the current billing period.
• Manage or cancel subscriptions directly within your Google Play or Apple ID account settings.
• Refunds for store purchases are governed entirely by Google’s or Apple’s standard refund policies. We cannot process store refunds directly.

8.3 No Dark Patterns: We do not employ subscription traps, basket-sneaking, or confirm-shaming, adhering to India’s Guidelines for Prevention and Regulation of Dark Patterns, 2023, and the Consumer Protection Act, 2019.

8.4 Changes to Pricing: The Company reserves the right to adjust subscription pricing. Active subscribers will retain their existing rate until their active subscription billing cycle concludes.

8.5 Taxes: Displayed prices may be inclusive or exclusive of applicable taxes as indicated at checkout.

The app, logos, design elements, algorithms, software, and content belong exclusively to Satkham Robotics & AI LLP. We grant you a personal, non-exclusive, non-transferable right to use the app for personal, non-commercial purposes only. You may not copy, modify, distribute, scrape data from, or commercialize any portion of the app without prior written permission.

Our data processing practices are detailed in our Privacy Policy, drafted in compliance with the Digital Personal Data Protection (DPDP) Act, 2023. By using the Service, you acknowledge these practices. Where explicit consent is required (e.g., processing voice data or sensitive health metrics), we will prompt you separately in-app.

11.1 The Service relies on external infrastructure and frameworks (e.g., cloud hosting providers, AI APIs, Google Health Connect, Apple HealthKit). We are not liable for service disruptions, sync errors, or data inaccuracies caused by third-party services or hardware.

11.2 Your interaction with third-party sign-in providers or integrated health platforms remains governed by their respective terms and privacy policies.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

• Cycle predictions, fertile windows, nutrition estimates, camera-based vitals, or AI insights will be accurate, complete, or suitable for health decisions;
• The Service will operate uninterrupted, securely, or error-free; or
• Any software defects will be corrected immediately.

Mandatory Rights: Nothing in these Terms excludes warranties or statutory remedies that cannot be excluded under the Consumer Protection Act, 2019 or other mandatory laws of India.

13.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, SATKHAM ROBOTICS & AI LLP AND ITS DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR HEALTH OUTCOMES, ARISING FROM YOUR USE OF OR RELIANCE ON THE SERVICE.

13.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SERVICE IN THE PRECEDING 12 MONTHS.

13.3 Health Reliance: You assume all risk for decisions made using the Service. We bear no liability for pregnancy, fertility outcomes, health complications, or delayed medical care resulting from reliance on the app.

You agree to indemnify and hold harmless Satkham Robotics AI LLP and its partners, officers, and employees from any claims, damages, losses, or legal fees arising out of: (a) your User Content; (b) your misuse of the Service; (c) your violation of these Terms or applicable laws; or (d) sharing app outputs with third parties as clinical guidance — except where caused by our gross negligence or intentional misconduct.

15.1 Account Deletion: You may stop using the Service and request account deletion at any time via App Settings or by contacting support. Data retention following account closure is governed by our Privacy Policy and statutory legal requirements.

15.2 Account Inactivity: We reserve the right to archive or delete accounts that remain inactive for a continuous period exceeding 30 days, following advance notice to your registered email address.

15.3 Termination: We may suspend or terminate your access for terms violation, security risks, fraudulent activity, or legal compliance upon reasonable notice.

15.4 Survival: Clauses concerning Intellectual Property, Disclaimers, Limitation of Liability, Indemnity, and Governing Law shall survive account termination.

We may update these Terms to reflect service enhancements or legal requirements. Material modifications will be communicated via in-app notifications or email. Continued use of the app following notice constitutes acceptance of the revised Terms.

17.1 Governing Law: These Terms are governed by and construed in accordance with the laws of India.

17.2 Informal Resolution: Prior to initiating formal legal proceedings, you agree to contact support.kelmittr@satkham.com to attempt an informal, good-faith resolution within 15 days.

17.3 Jurisdiction: Unresolved disputes shall be subject to the exclusive jurisdiction of the competent courts located where the Company has its registered place of business in India, without prejudice to mandatory statutory consumer rights.

18.1 Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Satkham Robotics & AI LLP regarding the Service.

18.2 Severability: If any provision is deemed unenforceable, the remaining provisions will continue in full force.

18.3 No Waiver: Our failure to enforce any right or provision shall not constitute a waiver of such right.

18.4 Assignment: You may not transfer or assign your account or rights under these Terms. We may assign our rights and obligations to an affiliate or successor entity in connection with a corporate restructuring or asset sale.

18.5 Force Majeure: We are not responsible for performance delays caused by events beyond our reasonable control, including natural disasters, infrastructure outages, telecommunications failures, or legislative mandates.

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:

• Email: revathy@satkham.com
• Legal Inquiries: contact@satkham.com
• Support Inquiries: support.kelmittr@satkham.com